OK, right off the bat, I need to make it clear, I am English, but not a 'soccer' fan, rugby for me all day long.
England could have won that game, they were like a different team in the second half, but Italy should have been playing with 10 players not 11 after that shirt pulling foul, it let their side down.
To be honest Italy deserved to win, but not on a penalty shoot out.
If it were down to me it would 'golden goal', play on until the first team scores, but thats a bit impractical, and it's coming from someone who isn't 'soccers' best supporter.
I rarely watch football, and I doubt I will watch a match again, however, women's football is much more entertaining, rarely do they roll about on the ground crying after another player gently bumps into them, equally as skilful as the men.