SC Living Outdoors
Well-known member
Last year after a bunch of research, I bought a new pair of boots. I settled on a pair of Zamberlans. I realize I hunt hard but I wore through the boots in about 5 months. The boots have a 12 month warranty as long as it wasn’t my fault. The soles on my boots were coming off in places along with some stitching that had torn. I reached out to them through their contact form on the website and sent them pictures, a copy of my receipt, all the stuff they need. They told me to send the boots in for inspection/repair and they’d let me know what they were going to do. They sent me a prepaid label to use. I sent the boots in and I got confirmation that they had been delivered on Feb 23. On March 5, I reached back out to them through an email asking if they had made a decision on if they were gonna repair my boots or send me a new pair or if whatever. I never got a response other than an automated email saying they’d get back to me. I figured they were behind so I wore some old boots on my spring hunts and was patient.
This week I tried getting in touch with them again. There is a chat feature on the website. After waiting about 10 minutes a guy came on the chat and said he would see what the status was with my boots. I sat at my computer with the chat window open for 2.5hrs and he never said anything else. A couple different times I asked if he was able to find anything. I even checked the window the next morning and he never replied. So I sent another email. Stating everything out. The only response has been the automated one again. The website says they’ll reapond with 24hrs and it’s now been 3 days.
I haven’t been unkind in any of my messages because that’s not my style. I’m also not mad because some things take time, but it’s been 4 months without an update, I have the biggest hunt of my life coming up in 6 weeks and I need my boots back or my money back or a new pair of boots.
I can’t find a customer service phone number. I don’t know what to do. Anyone have a contact or a suggestion?
I know this was a long post. Sorry about that.
This week I tried getting in touch with them again. There is a chat feature on the website. After waiting about 10 minutes a guy came on the chat and said he would see what the status was with my boots. I sat at my computer with the chat window open for 2.5hrs and he never said anything else. A couple different times I asked if he was able to find anything. I even checked the window the next morning and he never replied. So I sent another email. Stating everything out. The only response has been the automated one again. The website says they’ll reapond with 24hrs and it’s now been 3 days.
I haven’t been unkind in any of my messages because that’s not my style. I’m also not mad because some things take time, but it’s been 4 months without an update, I have the biggest hunt of my life coming up in 6 weeks and I need my boots back or my money back or a new pair of boots.
I can’t find a customer service phone number. I don’t know what to do. Anyone have a contact or a suggestion?
I know this was a long post. Sorry about that.
