Shout out to Big Agnes

[Deleted member 20812]

I love companies like this. I have a Seedhouse SL2 I've used quite a bit, and is probably 12-13 years old. On my last camping trip, the zipper in the tent separated. I sent it in to BA for evaluation, expecting to pay a small sum for a new zipper installation. Today, I received an email from their customer service asking me to send in the rest of the tent and they would be shipping me a brand new one!

IMO, this is above and beyond customer service for lightweight backpacking gear. Thumbs up, keep outfitting us dirtbags.

 

[Deleted member 38069]

Good to know, thanks!

 

[TheGrayRider]

Likewise JLS. I had a Big Agnes air mattress with a small leak. I mailed them the old mattress for a review, and they gladly sent me a brand new upgrade. Big Agnes is money!!!

 

[mtmiller]

I sent them my CS1 last month with a tear that I didn't think was repairable. No new tent for me, but they got it repaired and back to me in no time. Tear was completely my fault.

I was a bit bummed as I thought I would get to buy a new CS2.

 

[noharleyyet]

Pos rep stories are fun to read....good mojo Jason.

 

[Deleted member 20812]

Likewise JLS. I had a Big Agnes air mattress with a small leak. I mailed them the old mattress for a review, and they gladly sent me a brand new upgrade. Big Agnes is money!!!

I repaired one with Tenacious Tape after a dog incident. I wasn’t going to send that one back

 

[Schaaf]

I’ve had great luck with their customer service on sleeping pads. Above and beyond.

 

[rtraverdavis]

I’m in the market for a new backpacking tent. This is great to know.

 

[Irrelevant]

I've had good luck with their customer service as well, but less than great luck with the actual product. I bought a pad with a hole, they replaced it for free, the next three also leaked, I finally asked them to send a different model which proved to be a good pad. It did take over a month to finally get a functional pad.

 

[Deleted member 20812]

I've had good luck with their customer service as well, but less than great luck with the actual product. I bought a pad with a hole, they replaced it for free, the next three also leaked, I finally asked them to send a different model which proved to be a good pad. It did take over a month to finally get a functional pad.

Their new pads seem to be much improved over the old ones, but I haven't had it long enough to speak to the durability.

 

[Trslabaugh]

Good to hear! I'm going to be purchasing a Copper Spur HV UL1 before archery season!

 

[mr_steve]

I had the same experience with a 5 year old sleeping pad. Great company!

Good to hear! I'm going to be purchasing a Copper Spur HV UL1 before archery season!

I love the copper spur! Only used the 2 person though.

 

[ida homer]

Good to hear! I'm going to be purchasing a Copper Spur HV UL1 before archery season!

Got mine over winter. Had it out 3 times now, once in a small June snow storm. Can’t recommend this tent enough, so far at least.

 

[Jape]

Very cool! Considering a Copper Spur and this makes me think.

 

[skyfire]

I’ve had a Cooper Spur 2 for about 4 years now and still absolutely love it. I need to replace the shock cord in the poles (no more stretchy - oh well) but otherwise have had no issues. I use it as a 3+ season tent, but hey, I live in NM so my winter camping isn’t too extreme anyways.

 

[RockinU]

I have a 1, and a 2 and a 3 in Mtn Glo. We take them family camping...so that says a lot about their durability. Definitely my go to tent.

 

[Sytes]

I have a BA sleeping bag for the space. Not had issue. Very happy.

Good to know their service receives the "A+". Keeps my attention on other BA products.

 

[Trslabaugh]

I just wish they'd get the HV UL1 back in stock!

 

[Coloradoshedhead]

Stand up company with great products. I have the Copper Spur UL2, best performing tent I have ever bought and will go back to BA for the next one too. The best part is they are a Colorado based company love shopping locally.

 

[Deleted member 20812]