Wyoming270
Well-known member
- Joined
- Jul 9, 2026
- Messages
- 319
I am wondering if anyone else has had the same experience with alps mountaineering claiming their advertised tent warranty does not apply to nylon tents.
I Bought a tent from Alps Mountaineering this year. In the $500-$1000 price range. Second weekend hunting with it I encountered a moderate rain in the evening. immediately had water steadily running down the wall from 3 of the 4 window seams. After 20 minutes of rain had about 2 cups of water collected under 3 of the windows. I used towels to soak it up. The next morning I went hunting. A moderate 8-10 mph breeze kicked up for about an hour. Came back at noon to move locations and found every single stake ring had pulled off of the tent. Thankfully the rainfly held it from taking off, although that was the only part of the tent attached to the ground.
Following monday I called alps mountaineering. Went to voice mail 3 times during the business hours. Sent an email. Following friday no response yet. Called again. Did receive a person who told me they had not checked their email all week and they would email me back. This past monday i received an email stating rain intrusion through seams is normal and if i want a tent that does not leak in the rain i should "buy one with a full rain fly". I was told i could buy each piece of stake rings for nearly $3 each plus shipping and handling. There are 10 on this tent that broke from 8-10 mph wind. I sent an email back same day (monday morning) asking if their warranty covers deffective stake rings and pole hardware. I also asked about their claim of buying a tent with a full rain fly when both their website and the package claim this tent has a full rain fly.
I called again 2x today and went straight to voice mail.
Only sense I can make of this is they have 2 part time customer service employees. One works every other monday to answer emails, and one works on fridays to answer the phone.
I Bought a tent from Alps Mountaineering this year. In the $500-$1000 price range. Second weekend hunting with it I encountered a moderate rain in the evening. immediately had water steadily running down the wall from 3 of the 4 window seams. After 20 minutes of rain had about 2 cups of water collected under 3 of the windows. I used towels to soak it up. The next morning I went hunting. A moderate 8-10 mph breeze kicked up for about an hour. Came back at noon to move locations and found every single stake ring had pulled off of the tent. Thankfully the rainfly held it from taking off, although that was the only part of the tent attached to the ground.
Following monday I called alps mountaineering. Went to voice mail 3 times during the business hours. Sent an email. Following friday no response yet. Called again. Did receive a person who told me they had not checked their email all week and they would email me back. This past monday i received an email stating rain intrusion through seams is normal and if i want a tent that does not leak in the rain i should "buy one with a full rain fly". I was told i could buy each piece of stake rings for nearly $3 each plus shipping and handling. There are 10 on this tent that broke from 8-10 mph wind. I sent an email back same day (monday morning) asking if their warranty covers deffective stake rings and pole hardware. I also asked about their claim of buying a tent with a full rain fly when both their website and the package claim this tent has a full rain fly.
I called again 2x today and went straight to voice mail.
Only sense I can make of this is they have 2 part time customer service employees. One works every other monday to answer emails, and one works on fridays to answer the phone.
