Justabirdwatcher
Well-known member
Last year, I loaned my favorite pair of bins (Conquest HD 8x32's) to a friend for a hurried up chase after a buck toward the end of the season. I had no reason to check them after and didn't bother to look at them again for probably 2 months. When I did, I found a small ding on one of the eye lenses, like they had been dropped on a rock. I was disappointed but they still worked fine, with a barely noticeable blur in the left image so I just rolled with them figuring I'd send them in at some point for repair.
Knowing I have an elk hunt coming up, I went ahead and sent them in to Zeiss, fully expecting a repair bill and prepared to pay it. Instead, I got an email back that says if I bought them in the last 5 years, they have a no-fault warranty. I had never gotten around to registering them (which they pointed out) and they sent me a link to register the bins. I had to send a proof of purchase, and when I found my receipt, I realized I had bought them 5 years and 4 months ago. Gah! So, I figured my procrastination finally caught up with me and I'd have to pay for the repair (which I was fine with). I went ahead and registered them anyway, sending in a copy of the original receipt.
A few days later, I get an email with a tracking number, and a note saying they are on their way back to me. Two days later, a mint pair of 8x32 Conquest HD's showed up. Not the same serial number, but in brand new condition. I was pretty happy about that. I don't know why they sent me a different pair instead of fixing the ones I sent them, but I'm not asking any questions at this point. Maybe it's their practice to just send back already repaired bins so they can work on the ones they received at their leisure and the customer doesn't have to wait?
Beats me, but this is the third time I've used Zeiss CS in the past 10 years and every time the service has been stellar. Just wanted to give them credit.
Knowing I have an elk hunt coming up, I went ahead and sent them in to Zeiss, fully expecting a repair bill and prepared to pay it. Instead, I got an email back that says if I bought them in the last 5 years, they have a no-fault warranty. I had never gotten around to registering them (which they pointed out) and they sent me a link to register the bins. I had to send a proof of purchase, and when I found my receipt, I realized I had bought them 5 years and 4 months ago. Gah! So, I figured my procrastination finally caught up with me and I'd have to pay for the repair (which I was fine with). I went ahead and registered them anyway, sending in a copy of the original receipt.
A few days later, I get an email with a tracking number, and a note saying they are on their way back to me. Two days later, a mint pair of 8x32 Conquest HD's showed up. Not the same serial number, but in brand new condition. I was pretty happy about that. I don't know why they sent me a different pair instead of fixing the ones I sent them, but I'm not asking any questions at this point. Maybe it's their practice to just send back already repaired bins so they can work on the ones they received at their leisure and the customer doesn't have to wait?
Beats me, but this is the third time I've used Zeiss CS in the past 10 years and every time the service has been stellar. Just wanted to give them credit.
