The short story:
Bought a Pro-Carry.
Would not feed - using standard FMJ, nothing fancy. Not a single magazine full without an FTF. Multiple trips to the range, and consultation with gents I consider experts.
Sent it back for repair.
Kimber sent it back, told me it shot fine, I had to be limp-wristing for it to not feed.
Feed ramp looked like they gave a near-sighted eight-year-old a dremel tool, or cold chisel, to work the feed ramp.
Back to the range, it continued to not feed. Noses of the stuck bullets were getting messed up by the rough feed ramp.
Sent it back to Kimber, who then explained to me that I really didn't know how to shoot a 1911, and that the FTFs were my issue. Forgot to mention above, I bought some Wilson Combat magazines just to make sure it would not feed. It did not feed. Kimber sent it back, saying it shot fine.
Fine? Fine if one round per magazine was fine.
The shop that sold it to me took it back, refunded my money, and gave me a discount on a different pistol. Not store credit, a refund - he was in the middle of my issue with Kimber since he was the FFL doing the shipping and receiving.
Kimber later accepted the gun back from the dealer, and refunded his money.
Difficult customer service is bad enough, and when spending that much money on a pistol one should a) not have to use Customer Service with a return, and b) not be called an incompetent because one cannot make a broken gun run right. But the service was not courteous at any moment in the process, and made no attempt at helping but rather belittled me when I asked questions.
So, I did buy a Kimber Custom to replace the ProCarry, but sold that soon thereafter to purchase a different non-Kimber pistol. They converted me from interested Customer to a permanent non-Customer. I have known other folks with issues with Kimber's Customer service on other firearms. They don't need my business, which is fine with me.
