brownbear932008
Well-known member
Hey folks! I was wondering if anyone has dealt with the warranty department with Pelican cases. I have a double rifle cases that was broken during a trip last year while being transported through Delta airlines. They broke a latch and totally cracked a corner which now has a 1/2 crack in it. Called pelican first time guy was real quick to send me two new latches which I replaced and I was told to snap pics of corner damage and send in to them which I did. No response after a month.
So today I called to follow up on the email sent to see why I haven't heard a peep and was told they wouldn't warranty the case. I was under the assumption they had a no questions asked warranty against case breakage. I mean what good is the case if it breaks the one time a year I use it to transport my weapon. The lifetime warranty was the sole reason I paid the high price I did for the case.
Any other HT members have any dealings with Pelican cases over the years and what was your experience? I gotta say I am very unhappy with their unwillingness to back up their product.
So today I called to follow up on the email sent to see why I haven't heard a peep and was told they wouldn't warranty the case. I was under the assumption they had a no questions asked warranty against case breakage. I mean what good is the case if it breaks the one time a year I use it to transport my weapon. The lifetime warranty was the sole reason I paid the high price I did for the case.
Any other HT members have any dealings with Pelican cases over the years and what was your experience? I gotta say I am very unhappy with their unwillingness to back up their product.
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