Luepold's Non Gold Ring Warranty

Brandon270

Active member
Joined
Dec 26, 2017
Messages
130
Location
California
I'm familiar with Luepold's famous gold ring warranty, but I wonder what people's experience is with non gold ring/ non usa made products. Looking on their website they have a form to fill out to send any item for repair. It states..."If your Leupold product fails to perform in any way, please follow these instructions to initiate a service request". It doesn't specify only gold ring items.

Just wondering how they treat items sent in that are not specifically gold ring items. I assume there's a basic warranty on those items but what do they do about them after the warranty period or on something that failed not due to defect but to user error?
 

Zootownelk

Member
Joined
Aug 26, 2016
Messages
93
I've had one experience with Leupold customer service. It was their more budget "Green Ring" binos. I had them over 10 years, loaned them to a buddy, and got them back with the objective lens broke. I got the binos as a gift when I was around 16, so I didn't know what I did or didn't do with warranty info. I sent them in not sure what they'd say. Within 2 weeks, I had received a new, upgraded version of the binos I had. This was about 10 years ago, so not sure if anything has changed.
 

Mallardsx2

Well-known member
Joined
Apr 4, 2015
Messages
578
Not trying to poison the well, but I had poor customer service from them regarding their non-gold ring stuff.

Quite a run-around with brand new binoculars. It took months to get them back and all they did was send a brand new pair. So I am not sure what the delay was all about.
 

TheTone

Well-known member
Joined
Sep 14, 2002
Messages
3,259
Location
ID
Good to hear, I’ve got two older pairs I’m about to send back
 

MJE2083

Active member
Joined
Oct 12, 2015
Messages
941
Location
Central PA
I had a pair of BX-3 Binos that had a problem with the focus knob. Sent them in and they sent me back a brand new pair of BX-4's(bx-3 had been discontinued) within a couple of weeks. No questions asked.
 

Brandon270

Active member
Joined
Dec 26, 2017
Messages
130
Location
California
Thanks for the feedback guys. I'm looking into some upgrades on my binos and possibly a spotter but wasn't sure how well they backed the non gold ring stuff. Glad to hear they stand by all of it.
 

MJE2083

Active member
Joined
Oct 12, 2015
Messages
941
Location
Central PA
The only place that I have heard people have problems is with their rangefinders and other "electronics". The warranty on those is not lifetime, I think only 1 year.
 

Gut Shot

Active member
Joined
Mar 19, 2015
Messages
545
Location
Banks of the Big Muddy
The only place that I have heard people have problems is with their rangefinders and other "electronics". The warranty on those is not lifetime, I think only 1 year.
I have an old Vari-X-3 with an illuminated reticle. The scope was draining batteries fast even when it was turned off. I called Leupold, knowing that it was long out of warranty, and was told to send it in for an estimate. About three weeks later it was returned with new circuitry free of charge. Leupold went out of their way to fix something that was clearly not covered under warranty.
 

Mthuntr

Well-known member
Joined
Oct 9, 2009
Messages
3,645
Location
In the Sagebrush of SW Montana
Thanks for the feedback guys. I'm looking into some upgrades on my binos and possibly a spotter but wasn't sure how well they backed the non gold ring stuff. Glad to hear they stand by all of it.
So you're upgrading to low end Leupold? If that's the case I suggest not doing that and buying the best binos you can, shop sales (Reed Sports has 20% off optics right now) and ignore the spotter.
 

Brandon270

Active member
Joined
Dec 26, 2017
Messages
130
Location
California
So you're upgrading to low end Leupold? If that's the case I suggest not doing that and buying the best binos you can, shop sales (Reed Sports has 20% off optics right now) and ignore the spotter.
I imagine stepping up to something like a bx-3 would be a significant improvement to the vortex Diamondbacks I'm running now
 
Top