I just wanted to share how happy I am with Burris customer service. I purchased a backpack tripod (only 11 oz., but durable) for about $65 two years ago. It worked great, but I ended up breaking the locking handle. The break was my fault, I was wrenching it in the wrong dirrection.
Couple weeks later I emailed the company and told them I needed to purchase the replacement part. Instead, they sent me a replacement part for free. Downside was it was not for the model I had. Emailed them again, this time they just mailed me a new tripod. Woops again, wrong tripod. It was alright, but of lesser quality.
Once again I emailed them and told them I want to pay for the part, but obviously wanted the one I broke. They got back to me right away with apologies and sent me another new tripod. This one had the handle I needed, and also included a tripod that was one step up from mine, but still light enough to haul around in a pack and extended a little higher.
As I mentioned, it took awhile to get the part I needed, but they returned my emails almost immediately and I ended up with two free tripods. I have a feeling I would have gotten the correct part earlier, but it was during the middle of the shopping season.
Well that was a little drawn out, but I just wanted to say thumbs up to Burris.
Couple weeks later I emailed the company and told them I needed to purchase the replacement part. Instead, they sent me a replacement part for free. Downside was it was not for the model I had. Emailed them again, this time they just mailed me a new tripod. Woops again, wrong tripod. It was alright, but of lesser quality.
Once again I emailed them and told them I want to pay for the part, but obviously wanted the one I broke. They got back to me right away with apologies and sent me another new tripod. This one had the handle I needed, and also included a tripod that was one step up from mine, but still light enough to haul around in a pack and extended a little higher.
As I mentioned, it took awhile to get the part I needed, but they returned my emails almost immediately and I ended up with two free tripods. I have a feeling I would have gotten the correct part earlier, but it was during the middle of the shopping season.
Well that was a little drawn out, but I just wanted to say thumbs up to Burris.