Nicoli7153
Well-known member
- Joined
- Sep 9, 2021
- Messages
- 514
Just wanted to acknowledge some great customer service at Kifaru. Had a couple questions about whether or not an accessory they offer would work for my pack.
Guess they are slammed today! The prompt told me everyone was busy and to leave a message and I would receive a call back .... so I did.
In the meantime I discovered that they had a digital assistant option, so I took advantage of that and whoever (forgot his name) was able to get me squared away with my questions. I have to admit that before today I've never had any luck with the digital assistants. But it went great and it was clear it was a real I was dealing with.
Some hours later I did get a callback from a live person. I recognized that it was someone I had spoken to a couple weeks ago. Again very helpful.
Just wanted to recognize some great customer service on their end!
Guess they are slammed today! The prompt told me everyone was busy and to leave a message and I would receive a call back .... so I did.
In the meantime I discovered that they had a digital assistant option, so I took advantage of that and whoever (forgot his name) was able to get me squared away with my questions. I have to admit that before today I've never had any luck with the digital assistants. But it went great and it was clear it was a real I was dealing with.
Some hours later I did get a callback from a live person. I recognized that it was someone I had spoken to a couple weeks ago. Again very helpful.
Just wanted to recognize some great customer service on their end!
