Last year one of my rifles fell off the shooting bench by accident. I have never dropped a rifle before and to say the least i was crushed. The rifle is fine, but my Burris scope was not. This was a secondhand scope, got it on the rifle from the pawn shop I got it from.
I sent it in to Burris not expecting much, as the accident was my fault. Well their rep called me yesterday and told me that he couldn't cover me on warranty because it was a bent tube. Bear in mind I was honest in my letter to them about what happened. Well he told me that he "couldn't replace it, but could give me 70% off of a new scope." To say the least I was floored, I was expecting a new scope to be my one big hunting purchase for the year. All that said, i got a scope for $99.00 brand new.
Burris treated me good, and I will do business with them again because of it.
Any other good stories about being treated well by a company?
I sent it in to Burris not expecting much, as the accident was my fault. Well their rep called me yesterday and told me that he couldn't cover me on warranty because it was a bent tube. Bear in mind I was honest in my letter to them about what happened. Well he told me that he "couldn't replace it, but could give me 70% off of a new scope." To say the least I was floored, I was expecting a new scope to be my one big hunting purchase for the year. All that said, i got a scope for $99.00 brand new.
Burris treated me good, and I will do business with them again because of it.
Any other good stories about being treated well by a company?