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  1. onX Hunt

    Ask your onX Hunt questions here!

    I do want to note that an iPhone 16 is different than iOS 16. So if you bought an iPhone 16, you're able to update the operating system to the newest version and be good to go. With the release of our next app version our oldest supported iOS version will be updated from iOS 16 to iOS 17 /...
  2. onX Hunt

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    At this time, landscape mode is not supported in the onX Hunt App, but we will pass your request along to our engineering team!
  3. onX Hunt

    Ask your onX Hunt questions here!

    Our best recommendation is to check with your IT department and see if they can add www.onxmaps.com to list of allowed websites so the the firewall doesn't restrict access anymore.
  4. onX Hunt

    Ask your onX Hunt questions here!

    First thing to check is to make sure you have the Forest Visitor Maps layer turned off. That one is located in the Roads, Trails, and Rec folder and can sometimes cause issues like you are seeing. If that doesn't resolve the issue, please send us a screenshot of what you're seeing on your end...
  5. onX Hunt

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    The Oklahoma Department of Wildlife Conservation asked us to remove that layer a number of years ago. At the time Mr. Tibbits asked us to give his email to those with further questions.
  6. onX Hunt

    Ask your onX Hunt questions here!

    Excellent question, unfortunately we were asked to remove the Oklahoma Walk-In Areas layer from our maps. We apologize for any inconvenience. If you have any questions, please contact Jeff Tibbits via email at [email protected].
  7. onX Hunt

    Ask your onX Hunt questions here!

    Uninstalling and reinstalling will not affect your waypoints. When you reinstall the app, your offline map downloads will be removed, but the borders of those map will be retained. So all you will need to do once you reinstall and log back in, is to go into your Offline Maps tab and tap on each...
  8. onX Hunt

    Ask your onX Hunt questions here!

    That's a great suggestion. We'll pass that along to our GIS Team!
  9. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! I've been trying to replicate this issue on my phone, but have been unable to do so. This definitely sounds like a bug. Please send our customer support team an email so that they can take a look at your account and get this corrected for you. That email address is...
  10. onX Hunt

    Ask your onX Hunt questions here!

    Thank you for the feedback! We will pass that along to the team.
  11. onX Hunt

    Ask your onX Hunt questions here!

    That would explain the difference between what you and Khunter are seeing. Android and iOS are different in that aspect. Just out of curiosity, would you be able to send over a screenshot of an area in Minnesota that appears to have old imagery, along with coordinates? This can be a totally...
  12. onX Hunt

    Ask your onX Hunt questions here!

    -We did recently update Minnesota with newer imagery that is much more current than what we had previously. If you're still seeing older imagery on your map, that could be caused by a caching issue. If you can try clearing the map cache, that should resolve this for you. -We are working to...
  13. onX Hunt

    Ask your onX Hunt questions here!

    Would you be able to send over a screenshot of what you're seeing on your end by chance? That will help us to troubleshoot this for you.
  14. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble with the BMA boxes! Do you notice any differences in whether those boxes show as you zoom in and out? Do they seem to disappear as you zoom out farther, but reappear as you zoom in closer, for example? If you go into the settings on your friend's phone, you should see an...
  15. onX Hunt

    Ask your onX Hunt questions here!

    We're sorry about the trouble there! Can you take a screen recording and send it to our email? That will help our support and engineering teams look into this issue and work to get it rectified for you. Our email is [email protected] if you're able to get the app to get a recording of this issue...
  16. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there. It might be best to give us a call and we can assist you over the phone. Our number is (406) 540-1600.
  17. onX Hunt

    Ask your onX Hunt questions here!

    Without knowing the email your account is under, it's hard to diagnose what is going on with your account. Please send us an email to [email protected] or call us at (406) 540-1600 and we'll get everything back up and running for you.
  18. onX Hunt

    Ask your onX Hunt questions here!

    At the present moment, sharing is only available from one app to the same app. Hunt to Hunt, Backcountry to Backcountry, etc. So to be able to share a waypoint with your wife, she will need to have the Hunt App downloaded on her phone.
  19. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble with the Forest Visitor Maps layer! We're able to replicate this on our side as well, which is the first step to correcting this bug. We're currently in touch with the Engineering team, and they will begin working to get this rectified.
  20. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! We've seen this issue pop up a few times recently. Typically, if you can have the person sharing the waypoint send it over again, that will generate a new share link. When you accept the new shared waypoint, you should be brought to that area on your map.
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