mountainhawks
Active member
I'm sure most of you are aware of Vortex VIP warranty program but I just wanted to say how incredibly awesome they are. I recently sent back my "everything binos," they are Viper HD's and they have seen it all. I keep them in the truck and if I forget my other optics or am doing something that may require me and the binos to encounter less than ideal conditions (waterfowling, snowing sideways afternoons, rainy spring shed hunts) I take them. Needless to say, they've been put threw the ringer and have seen better days. This past spring one of the eye cups started to stick and eventually started to come off. I sent them back a few weeks ago in hopes that they would repair the eye cup and maybe clean them up a bit. When I got them back (9 days later) they had replaced all the lenses, refilled the argon gas (apparently this is important in optics), fixed the eye cup, and even reattached some missing logos. Basically gave me a brand new set of optics for the cost of shipping. In a time when you hear so many horror stories about companies and policies it's fantastic to see a company that cares. They've got a customer for life in me.
