OnX going away?

[daltrix99]

This is common market research tactics on the competitive landscape.

 

[NY_BLUES]

I received a similar survey from Polaris after I bought my SxS. They had hypothetical questions like, if Polaris didn't sell the model I bought, what manufacturer would I have gone with. Also questions like engine size, seating and power train. All hypothetical and out there type questions. When I talked to the sales guy about a month later, he said that Polaris uses the data to find out what customers would have done so they can "better serve our customer's needs". I took that as getting info on what competition they have within the market, and what drew customers to them verses going with someone else.

 

[Labman]

“…what drew customers to them verses going with someone else.”

That would have been a better way for them to phrase it vs “if OnX were no longer available.”
I run a business and if I sent out an email asking what my customers would do if I was no longer here I’m sure I would be getting some phone calls.
How they can’t have a firm grasp on their competition is almost beyond comprehension though. That’s about rule#2 in business, right behind knowing when to cut your losses.
As a side note: Polaris does have the best cab on the market. If Honda ever could come to grips with that and develop a comparable cab I think all other outfits would be in trouble. Maybe they need to send out an email questionnaire…

 

[Elky Welky]